Évaluations par Valerie Swetlishoff

Re: wax polish

Valerie Swetlishoff · 8 Nov 2017 · Éditer · Supprimer

I don’t have issues with the wax polish. What I do not appreciate is being charged $20 for shipping a 65 gram container that could have been shipped in a padded envelope for much less money.

Ardec · 8 nov. 2017

Hi, we appreciate your feedback.

We would really like to offer cheaper shipping fees. Shipping to British Columbia from Quebec is expensive. Even if the 65 ml container of Renaissance Wax is really, really small, we cannot ship it in a padded envelope via the Lettermail service of Canada Post to save on shipping because the envelope would exceed the maximum thickness limit of 20 mm (0.8 in.). Also, it is not possible to track a parcel sent with the Lettermail service, we would have no way to know if the parcel is delivered or not, also if the parcel would get lost we would have no way to find it back.